Dear Flagship,

I wanted to let you know what a wonderful experience we had completing our VA Streamline Mortgage refinance with you. The process was complicated and much delayed by Irwin Home Loan who dragged out the subordination agreement for almost a month. To your credit you persevered and provided us with all the information we needed to complete the subordination agreement to everyone's satisfaction. You were always very professional in all our communications and answered our questions promptly. Please pass on to Jacob, our loan officer, thanks for such a satisfactory and even pleasant experience, and we hope for his continued success in the future with your company.

Sincerely,
Mike & Kathleen

Thanks for calling and especially for the inside track on the VA loan program.  Several companies called, but you were the one that was up early and on the ball, so it seems only right that you are the one I should work with. Thanks again for help me get into the right program so quickly.

Alan